Tampa Web Designer

About Me

I have been designing websites of all sizes for over 20 years. I first learned Web Design and Programming through an intensive 10-month Web Programming Certificate program at Champlain College, St-Lambert, Canada.

My love for web design led me to complete an Associate's Degree in Internet Services Technology from Daytona State College and, more recently, a Bachelor of Science in Web Development from Bellevue University.

With over 20 years of experience, I specialize in creating custom websites for businesses of all sizes focusing on custom web design and development. I design websites with usability in mind. My designs are clean, practical, and marketing-driven.

I enjoy planning and implementing online marketing strategies to help businesses grow leads and drive engagement.

I frequently use Photoshop, Sublime Text, WordPress, Bootstrap, HTML, CSS, Javascript, PHP, and MySQL. I recently started playing with Material Design and hope to become friends with React.

I am fluent in English, French, and Spanish and hope to learn Portuguese one day through osmosis.

I live in a suburb in the Tampa Bay area with my assistant, a tiny Yorkie named Max, whose personality is bigger than the size of his little body.

Facts

Time flies when you are having fun. I have stayed busy over the years. I have worked on many projects in teams and by myself. The projects I have worked on include front-facing, password-protected webpages and back-end user portals.

Webpages Built
Freelance Web Design

Projects
Web Pages & Online Sales Funnels

Years of Experience
Buidling Building Websites & Online Solutions

Resume

Wendy Leon

(239) 961-6363
GUGI00@HOTMAIL.COM

I am committed to developing elegant user interfaces that raise the bar for functionality, user experience, and design. I have over 18 years of experience developing and maintaining websites for businesses of all sizes. My expertise includes Web Design, UX Design, Online Marketing Automation, Project Coordination, and Sales.

Skills

Web Design.
HTML, CSS, and Bootstrap.
Responsive web design.
User-centered design.
Search Engine Optimization.
Online marketing automation.
Project management.

MS Office.
Joomla, Shopify, WordPress, Magento.
Keap (formerly Infusionsoft), Active Campaign, MailChimp.
Adobe Photoshop, and Dreamweaver.

I am fluent in English, Spanish, and French.
I am very productive, organized, and efficient.
I possess excellent verbal and written communication.
I maintain a positive attitude under stress.

Education

Bachelor of Science in Web Development

June 2022

Bellevue University, Omaha, NE

Successfully completed the comprehensive Full-Stack Web Development Bachelor's program at Bellevue University, acquiring in-depth training in a wide range of advanced technologies and methodologies.
Demonstrated proficiency in utilizing React, JS, DevOps, Agile, API development, Angular, MongoDB, Node.JS, and Marketing to develop cutting-edge web applications.
Developed a strong foundation in marketing principles to comprehend the business aspects of web development projects.
Leveraged effective communication and teamwork skills to collaborate with cross-functional teams and contribute to project success.

Associate of Science in Internet Services Technology

April 2016

Daytona State College, Daytona Beach, FL.

Completed an Associate of Science in Internet Services, undergoing comprehensive training in A+, Network+, HTML, CSS, .NET, C, PHP, Python, and MySQL.
As part of the Internet Services Technology program, I received the following certificates:
- Web Development Specialist Certificate.
- Information Technology Administration Certificate.

College Certificate

December 2000

Champlain College - St-Lambert, QC

Completed the Associate of Science certificate in Web Programming, acquiring comprehensive training in various programming languages including HTML, CSS, ASP, Perl, JavaScript, Java, and MySQL.
Collaborated with peers on group projects, fostering teamwork, effective communication, and problem-solving skills within a professional environment.
Developed a strong understanding of industry standards and best practices in web programming, ensuring the delivery of high-quality, efficient, and user-friendly websites and applications.

Professional Experience

CUSTOMER SERVICE SPECIALIST

03/2022 - Present

One Inc - Remote

Managed a large amount of incoming phone calls.
Answered inquiries received from various insurance customers and agents.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Reviewed all OFAC alerts and hits on the screening system and make sure they are cleared appropriately.
Properly documented, researched, and resolved payment issues.
Stopped/Reissued insurance claims payments.
Defused volatile customer situations calmly and courteously.
Referred unresolved customer grievances to designated departments for further investigation.

CUSTOMER SERVICE SPECIALIST

01/2023 - 03/2023

AT&T - Remote

Assisted customers in resolving product or service issues by actively listening to their concerns, empathizing with their situations, and providing prompt and satisfactory solutions.
Managed a high volume of incoming calls and emails, responding to inquiries and providing accurate information regarding company products, policies, and procedures.
Built and maintained strong relationships with existing and potential customers, ensuring high customer satisfaction and retention rates.
Developed and maintained strong relationships with clients by consistently delivering exceptional customer service and following up on their inquiries in a timely manner.
Collaborated with cross-functional teams to identify and implement process improvements, to decrease customer complaints and increase overall customer satisfaction.
Successfully restored brand reputation by addressing customer concerns, resulting in increased customer satisfaction.

FRONT-END DEVELOPER

5/2022 - 11/2022

Fund&Grow - Springhill, FL

Developed and implemented responsive web designs using HTML, CSS, and JavaScript to enhance user experience and ensure cross-browser compatibility and seamless user interaction across multiple devices, resulting in increased website accessibility and improved user engagement.
Collaborated with cross-functional teams to analyze and translate user requirements into efficient and visually appealing user interfaces.
Optimized website performance by conducting thorough testing, debugging, and code reviews to identify and resolve any front-end issues or bugs.
Developed visually appealing and user-friendly websites by designing engaging layouts, graphics, and interactive elements to enhance user experience.
Collaborated with clients to understand their brand identity and requirements, translating them into creative website designs that effectively communicated their message and objectives.
Conducted thorough testing and debugging to identify and resolve any design or functionality issues, ensuring high-quality and error-free websites that met client expectations.
Implemented SEO best practices, including keyword research, on-page optimization, and link building, resulting in better organic search rankings and increased organic traffic.

CUSTOMER SERVICE SPECIALIST

05/2019 - 04/2022

Verizon Wireless - Tampa, FL

Provided exceptional customer service to cell phone customers, with duties including explaining consumer cell phone plans, updating customer information, upgrading plans, processing sales, and canceling services.
Actively contributed to a high-performance team, surpassing sales targets by promoting cell phone plans and accessories to potential customers.
Conducted thorough troubleshooting of technical issues, demonstrating expertise in cell phone operations and effectively resolving problems.
Assisted clients in installing and configuring the My Verizon app on their phones and registering for additional services, including Verizon Up, Apple Music, Disney+, and Total Mobile Protection.
Remained courteous and calm, even during moments of customer dissatisfaction.
Demonstrated strong interpersonal skills, actively listening to customer concerns and providing empathetic support to enhance overall customer satisfaction.

WEB DESIGNER

01/2017 - 02/2019

PixelMamma - Tampa, FL

Developed wireframes and web mockups and translated them into HTML / CSS responsive websites
Designed and launched responsive WordPress websites
Planned and designed website navigation and functionality
Conducted light graphic design work
Conducted quarterly audits of website performance to optimize marketing plans
Designed and implemented landing, lead magnet, and content delivery pages to grow leads and drive engagement
Planned, implemented, and maintained successful SEO outcomes
Conducted thorough competitor analysis of ads, keywords, and landing page activities
Managed client digital marketing strategies to achieve goals and objectives
Implemented various marketing initiatives, including online advertising, to generate interest and leads
Assisted clients in setting up business social media profiles
Designed and implemented landing, lead magnet, and content delivery pages to drive lead generation and engagement
Implemented email marketing campaigns, social media campaigns, and sales funnels
Oversaw customer projects by assigning tasks, ensuring quality control, and meeting deadlines
Planned and executed marketing automation strategies

WEB DESIGNER

03/2015 - 12/2016

RGB Internet Services - Naples, FL

Created user-friendly wireframes by designing and implementing engaging layouts and graphics to enhance user experience
Designed and maintained responsive websites using HTML / CSS and diverse CMS platforms, including WordPress, Joomla, Magento, Shopify, and Expression Engine.
Executed efficient SEO strategies, ensuring success and improved online visibility.
Collaborated closely with clients to identify business objectives, leading to the development and execution of effective online marketing strategies.
Collaborated with cross-functional teams to develop user-centered designs that met client objectives and brand guidelines.
Collaborated with clients to understand their design requirements and develop customized websites that align with their brand identity, resulting in increased customer satisfaction and successful marketing campaigns.
Optimized website performance through continuous monitoring, troubleshooting, and code optimization, improving loading speed and enhancing user engagement.
Implemented responsive design techniques and ensured cross-browser compatibility to effectively reach a diverse audience across different devices, contributing to increased website traffic and improved search engine rankings.
Successfully managed multiple web design projects concurrently, prioritizing tasks effectively and meeting deadlines while maintaining high standards of design excellence.

Marketing Assistant

01/2013 - 03/2015

MaestroShield - Naples, FL

Light Graphic Design. Designed brochures, catalogs, user manuals, and product instruction sheets.
Website maintenance and email marketing.
eBay and Amazon product listing.