
About Me
I have been designing websites of all sizes for over 20 years. I first learned Web Design and Programming through an intensive 10-month Web Programming Certificate program at Champlain College, St-Lambert, Canada.
My love for web design led me to complete an Associate's Degree in Internet Services Technology from Daytona State College and, more recently, a Bachelor of Science in Web Development from Bellevue University.
With over 20 years of experience, I specialize in creating custom websites for businesses of all sizes focusing on custom web design and development. I design websites with usability in mind. My designs are clean, practical, and marketing-driven.
I enjoy planning and implementing online marketing strategies to help businesses grow leads and drive engagement.
I frequently use Photoshop, Sublime Text, WordPress, Bootstrap, HTML, CSS, Javascript, PHP, and MySQL. I recently started playing with Material Design and hope to become friends with React.
I am fluent in English, French, and Spanish and hope to learn Portuguese one day through osmosis.
I live in a suburb in the Tampa Bay area with my assistant, a tiny Yorkie named Max, whose personality is bigger than the size of his little body.
Facts
Time flies when you are having fun. I have stayed busy over the years. I have worked on many projects in teams and by myself. The projects I have worked on include front-facing, password-protected webpages and back-end user portals.
Webpages Built
Freelance Web Design
Projects
Web Pages & Online Sales Funnels
Years of Experience
Buidling Building Websites & Online Solutions
Resume
Wendy Leon
- (239) 961-6363
- GUGI00@HOTMAIL.COM
I am committed to developing elegant user interfaces that raise the bar for functionality, user experience, and design. I have over 18 years of experience developing and maintaining websites for businesses of all sizes. My expertise includes Web Design, UX Design, Online Marketing Automation, Project Coordination, and Sales.
Skills
- Web Design.
- HTML, CSS, and Bootstrap.
- Responsive web design.
- User-centered design.
- Search Engine Optimization.
- Online marketing automation.
- Project management.
- MS Office.
- Joomla, Shopify, WordPress, Magento.
- Keap (formerly Infusionsoft), Active Campaign, MailChimp.
- Adobe Photoshop, and Dreamweaver.
- I am fluent in English, Spanish, and French.
- I am very productive, organized, and efficient.
- I possess excellent verbal and written communication.
- I maintain a positive attitude under stress.
Education
Bachelor of Science in Web Development
June 2022
Bellevue University, Omaha, NE
- Successfully completed the comprehensive Full-Stack Web Development Bachelor's program at Bellevue University, acquiring in-depth training in a wide range of advanced technologies and methodologies.
- Demonstrated proficiency in utilizing React, JS, DevOps, Agile, API development, Angular, MongoDB, Node.JS, and Marketing to develop cutting-edge web applications.
- Developed a strong foundation in marketing principles to comprehend the business aspects of web development projects.
- Leveraged effective communication and teamwork skills to collaborate with cross-functional teams and contribute to project success.
Associate of Science in Internet Services Technology
April 2016
Daytona State College, Daytona Beach, FL.
- Completed an Associate of Science in Internet Services, undergoing comprehensive training in A+, Network+, HTML, CSS, .NET, C, PHP, Python, and MySQL.
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As part of the Internet Services Technology program, I received the following certificates:
- Web Development Specialist Certificate.
- Information Technology Administration Certificate.
College Certificate
December 2000
Champlain College - St-Lambert, QC
- Completed the Associate of Science certificate in Web Programming, acquiring comprehensive training in various programming languages including HTML, CSS, ASP, Perl, JavaScript, Java, and MySQL.
- Collaborated with peers on group projects, fostering teamwork, effective communication, and problem-solving skills within a professional environment.
- Developed a strong understanding of industry standards and best practices in web programming, ensuring the delivery of high-quality, efficient, and user-friendly websites and applications.
Professional Experience
CUSTOMER SERVICE SPECIALIST
03/2022 - Present
One Inc - Remote
- Managed a large amount of incoming phone calls.
- Answered inquiries received from various insurance customers and agents.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Reviewed all OFAC alerts and hits on the screening system and make sure they are cleared appropriately.
- Properly documented, researched, and resolved payment issues.
- Stopped/Reissued insurance claims payments.
- Defused volatile customer situations calmly and courteously.
- Referred unresolved customer grievances to designated departments for further investigation.
CUSTOMER SERVICE SPECIALIST
01/2023 - 03/2023
AT&T - Remote
- Assisted customers in resolving product or service issues by actively listening to their concerns, empathizing with their situations, and providing prompt and satisfactory solutions.
- Managed a high volume of incoming calls and emails, responding to inquiries and providing accurate information regarding company products, policies, and procedures.
- Built and maintained strong relationships with existing and potential customers, ensuring high customer satisfaction and retention rates.
- Developed and maintained strong relationships with clients by consistently delivering exceptional customer service and following up on their inquiries in a timely manner.
- Collaborated with cross-functional teams to identify and implement process improvements, to decrease customer complaints and increase overall customer satisfaction.
- Successfully restored brand reputation by addressing customer concerns, resulting in increased customer satisfaction.
FRONT-END DEVELOPER
5/2022 - 11/2022
Fund&Grow - Springhill, FL
- Developed and implemented responsive web designs using HTML, CSS, and JavaScript to enhance user experience and ensure cross-browser compatibility and seamless user interaction across multiple devices, resulting in increased website accessibility and improved user engagement.
- Collaborated with cross-functional teams to analyze and translate user requirements into efficient and visually appealing user interfaces.
- Optimized website performance by conducting thorough testing, debugging, and code reviews to identify and resolve any front-end issues or bugs.
- Developed visually appealing and user-friendly websites by designing engaging layouts, graphics, and interactive elements to enhance user experience.
- Collaborated with clients to understand their brand identity and requirements, translating them into creative website designs that effectively communicated their message and objectives.
- Conducted thorough testing and debugging to identify and resolve any design or functionality issues, ensuring high-quality and error-free websites that met client expectations.
- Implemented SEO best practices, including keyword research, on-page optimization, and link building, resulting in better organic search rankings and increased organic traffic.
CUSTOMER SERVICE SPECIALIST
05/2019 - 04/2022
Verizon Wireless - Tampa, FL
- Provided exceptional customer service to cell phone customers, with duties including explaining consumer cell phone plans, updating customer information, upgrading plans, processing sales, and canceling services.
- Actively contributed to a high-performance team, surpassing sales targets by promoting cell phone plans and accessories to potential customers.
- Conducted thorough troubleshooting of technical issues, demonstrating expertise in cell phone operations and effectively resolving problems.
- Assisted clients in installing and configuring the My Verizon app on their phones and registering for additional services, including Verizon Up, Apple Music, Disney+, and Total Mobile Protection.
- Remained courteous and calm, even during moments of customer dissatisfaction.
- Demonstrated strong interpersonal skills, actively listening to customer concerns and providing empathetic support to enhance overall customer satisfaction.
WEB DESIGNER
01/2017 - 02/2019
PixelMamma - Tampa, FL
- Developed wireframes and web mockups and translated them into HTML / CSS responsive websites
- Designed and launched responsive WordPress websites
- Planned and designed website navigation and functionality
- Conducted light graphic design work
- Conducted quarterly audits of website performance to optimize marketing plans
- Designed and implemented landing, lead magnet, and content delivery pages to grow leads and drive engagement
- Planned, implemented, and maintained successful SEO outcomes
- Conducted thorough competitor analysis of ads, keywords, and landing page activities
- Managed client digital marketing strategies to achieve goals and objectives
- Implemented various marketing initiatives, including online advertising, to generate interest and leads
- Assisted clients in setting up business social media profiles
- Designed and implemented landing, lead magnet, and content delivery pages to drive lead generation and engagement
- Implemented email marketing campaigns, social media campaigns, and sales funnels
- Oversaw customer projects by assigning tasks, ensuring quality control, and meeting deadlines
- Planned and executed marketing automation strategies
WEB DESIGNER
03/2015 - 12/2016
RGB Internet Services - Naples, FL
- Created user-friendly wireframes by designing and implementing engaging layouts and graphics to enhance user experience
- Designed and maintained responsive websites using HTML / CSS and diverse CMS platforms, including WordPress, Joomla, Magento, Shopify, and Expression Engine.
- Executed efficient SEO strategies, ensuring success and improved online visibility.
- Collaborated closely with clients to identify business objectives, leading to the development and execution of effective online marketing strategies.
- Collaborated with cross-functional teams to develop user-centered designs that met client objectives and brand guidelines.
- Collaborated with clients to understand their design requirements and develop customized websites that align with their brand identity, resulting in increased customer satisfaction and successful marketing campaigns.
- Optimized website performance through continuous monitoring, troubleshooting, and code optimization, improving loading speed and enhancing user engagement.
- Implemented responsive design techniques and ensured cross-browser compatibility to effectively reach a diverse audience across different devices, contributing to increased website traffic and improved search engine rankings.
- Successfully managed multiple web design projects concurrently, prioritizing tasks effectively and meeting deadlines while maintaining high standards of design excellence.
Marketing Assistant
01/2013 - 03/2015
MaestroShield - Naples, FL
- Light Graphic Design. Designed brochures, catalogs, user manuals, and product instruction sheets.
- Website maintenance and email marketing.
- eBay and Amazon product listing.
WEB DESIGNER
01/2003 - 12/2012
PixelMamma - Guayaquil, Ecuador
- Digital and Print Design.
- Web design & Online marketing.
- Search Engine Optimization.
- Project management.
Portfolio
Web Development Projects I have worked on.